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Add-on · $19/mo

Google review requests: ask every customer, once

When a job is completed, send one review request with your Google link — on email, and SMS when consented. Once per job, never twice.

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Google review request after a completed cleaning job

The mechanic is deliberately boring. When a job moves to completed, MaidPilot sends that job's customer a review request containing your own Google Business Profile review link. It sends once per job, so nobody gets asked twice for the same visit. Email is the base channel; SMS adds a text when the customer has given SMS consent. That is the whole feature, and it is the reason it works.

How it works

Four steps, one of which you never repeat

Save the link once. Every completed job asks exactly once.

How automated follow-up works: job completes, message goes out, customer acts, record updates

  1. Save your Google review link once

    Paste your Google Business Profile review link into settings. Every request uses that stored link.

    One setting

  2. Mark the job complete

    Completion is the trigger — not the invoice, not the payment, not a manual campaign.

    Job status

  3. The request goes out, once

    Email to that job's customer, plus SMS if they opted in. De-duplicated per job so a second completion cannot double-send.

    One ask

  4. The review lands on Google

    The customer writes it on your Google profile. Nothing is captured or modified on the way.

    Real review
Channels

Which channel carries the request

Consent is per channel. Nothing is sent to a customer who has not opted in.

Email

Needs: email on every plan.

A short "how did we do?" message with your review link.

SMS

Needs: SMS consent, plus SMS on Pro/Business (US) or Profissional (BR).

A text with the review link and a STOP footer.

WhatsApp

Needs: WhatsApp consent, the channel, and the review event switched on.

A plain-text message with the review link; no buttons on this event.

Optional WhatsApp pings are suppressed if the last send failed, or if three sends in a row got no reply.

What it costs

Review-request automation is an à-la-carte add-on at $19/mo, and no plan bundle includes it. If it does not appear in your Plans & Billing list, ask us and we will enable it on your workspace. The SMS leg still depends on the SMS channel, which is a plan feature rather than part of the add-on.

The other half: your Google reviews on your website

Asking for reviews and showing them are two different features:

  • Review requests (this add-on) ask the customer after the job.
  • Review display belongs to the public website feature: connect your Google Business Profile place link and sync, and real reviews — text with a 4 or 5 star rating, up to twenty, newest first — appear on your site's reviews page.

What the site will not do is invent testimonials. If there are no real reviews to show, the section collapses instead of filling the space with flattering fiction.

Measure

Does review volume move local ranking?

Partly — and nobody outside Google can tell you by how much. Measure your own funnel instead.

  • Any article claiming a specific number of reviews "locks in" a map position is quoting something unverifiable.
  • Review count alone is not a lever you can measure; recency, rating, and wording all matter.
  • The part you can measure is your own funnel, and it is entirely in your control.
review request rate = review requests sent / jobs completed
review conversion   = reviews received / review requests sent
reviews per month   = jobs completed x request rate x conversion

Those are MaidPilot's own measurement definitions, not benchmarks. Track them monthly: is the bottleneck asking, or the experience the customer just had?

Hard lines

What this add-on will never do

No gating

No filtering unhappy customers away from Google. No “rate us 5 stars to continue” interstitial.

No writing reviews

The ask is automated; the answer is not. We do not write or buy reviews.

No ranking guarantees

Nobody can guarantee a rating or a ranking. A vendor who promises it is telling you what you want to hear.

Setup side: Google Business Profile for a cleaning business. Wording: getting more Google reviews.

FAQ

Google review requests: questions

When does MaidPilot send a review request?
When a job is marked completed. The request goes to that job's customer, once per job, so a customer is not asked again for the same visit.
How much does the review-request add-on cost?
$19/mo as a standalone add-on, and no plan bundle includes it (PLANS.md, read 2026-10-16). If it does not appear in your Plans & Billing list, contact us and we will enable it on your workspace.
What do I need before review requests actually send?
Email is the base channel, so the email request works on any plan. The SMS ping needs SMS consent and the SMS channel — Pro or higher in the US, Profissional in Brazil — and a WhatsApp ping needs the WhatsApp channel plus the per-event setting turned on.
How do I connect my Google review link?
Paste your Google Business Profile review link once — the full profile URL or the maps.app.goo.gl short link both work. Every review request then uses that link, so the customer lands on your review form instead of searching for you.
Which channels carry the review request?
Email, and SMS when the customer has given SMS consent. WhatsApp review pings are an optional per-event setting for companies with the WhatsApp channel. Nothing is sent to a customer who has not opted in.
Does the add-on also show reviews on my website?
That is a separate feature. The public website can pull in real Google reviews you have synced, and it never injects invented testimonials. The $19/mo add-on is the request automation.
What is not part of the review-request add-on?
Review moderation, review gating that filters out unhappy customers, and buying reviews. The add-on asks; it does not manufacture the answer, and nothing here guarantees a rating or a ranking position.

Ask once, after the job, every time.

Review-request automation at $19/mo on top of your plan, pointed at your own Google review link.

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